In order to provide better support, we ask that you help distinguish the type of issue you're experiencing with your website.
- Are you unable to edit a particular page? Can’t sign in to the site? This is a technical issue.
- Are components on pages actually not functioning? For example, you are unable to click things, slideshows do not transition, dropdown menus don’t’ drop down on hover, etc. This is a functional issue. Additionally, functional issues should be reproducible. If you can’t reproduce the issue, then it may have been a chance error resulting from your internet connection, computer’s available memory, or other hardware issue.
- Are components of the page clashing? Does text wrap when it shouldn’t? Does text extend beyond the edge of a region? Does an image not scale properly? Does a border appear too thick, too thin, in the wrong color? These are examples of rendered formatting/display issues.